Refund Eligibility
Fees paid for River Valley Capital trading programmes are non-refundable, except where a refund is required by applicable law.
Other than the limited exception described under Special Circumstances below, River Valley Capital does not provide discretionary refunds or exceptions to its standard no-refund policy.
This applies to purchases of:
- 1-Step programmes.
- 2-Step programmes.
- Instant Funding programmes.
- Optional trading add-ons.
Before completing a purchase, traders are responsible for reviewing the applicable programme conditions, including profit targets, drawdown limits, trading restrictions, account requirements, payout conditions, and add-on terms.
Completing a purchase indicates acceptance of the applicable purchase conditions and Terms & Conditions, subject to any legal rights that cannot lawfully be excluded.
Special Circumstances
In some special circumstances, River Valley Capital will provide a refund if there were no trades placed on the account.
Requests under this exception are reviewed on a case-by-case basis and apply only where no trading activity has taken place on the account. Once an account has been traded, the standard non-refundable policy applies.
Trading Programme Purchases
River Valley Capital offers:
- 1-Step programmes.
- 2-Step programmes.
- Instant Funding programmes.
Each programme has its own trading rules, risk limits, eligibility requirements, and account conditions.
Before purchasing a programme, traders should review the relevant programme specifications and ensure that the selected account is appropriate for their intended trading activity.
Programme fees are subject to River Valley Capital's standard non-refundable policy.
For more information, review our Trading Accounts:
https://rivervalleycapital.co.uk/accounts
and our Trading Rules:
https://rivervalleycapital.co.uk/prop-firm-trading-rules
Optional Add-On Purchases
Optional add-ons purchased with a trading programme are also non-refundable, except where applicable law requires otherwise.
River Valley Capital currently offers optional features including:
- 90% Profit Share.
- Remove Lock on Payout.
- Payout Protector.
- BoGo.
- Hold Weekends.
The availability and effect of each add-on depend on the selected trading programme and applicable add-on conditions.
Purchasing an add-on does not create a right to a refund if the trader later decides not to use the feature, fails to qualify for its benefits, breaches the applicable programme rules, or has their trading account closed.
Where an add-on contains eligibility requirements, the trader remains responsible for satisfying those requirements.
Duplicate Payments
River Valley Capital reviews suspected duplicate payments on a case-by-case basis.
If a trader believes they have been charged more than once for the same purchase, they should contact support and provide sufficient transaction information to identify the payments.
River Valley Capital will review the relevant transaction records to determine whether a duplicate payment occurred and whether a payment correction is appropriate.
A duplicate-payment review is separate from the standard Refund Policy.
Submitting a duplicate-payment enquiry does not automatically guarantee reimbursement.
Payment-Related Enquiries
Traders who:
- Experience a payment issue.
- Notice an unexpected transaction.
- Believe a payment has been duplicated.
- Require clarification about a programme or add-on purchase.
may contact River Valley Capital's support team.
When submitting a payment-related enquiry, traders should provide sufficient information to identify the transaction.
This may include:
- Name.
- Email address associated with the purchase.
- Transaction reference.
- Date of the transaction.
- Relevant programme or add-on.
For security reasons, traders should not send complete payment card details, passwords, cryptocurrency private keys, or recovery phrases by email.
Submitting a payment-related enquiry does not itself establish eligibility for a refund.
Account Breaches and Refund Eligibility
Traders are responsible for complying with the Trading Rules, Terms & Conditions, and programme requirements applicable to their selected account.
Account closure or restrictions resulting from:
- A soft or hard breach.
- Maximum drawdown violations.
- Daily loss violations.
- Account inactivity.
- Prohibited Trading Practices.
- Unauthorised copy trading.
- Gambling-style trading.
- Terms & Conditions violations.
do not create a discretionary entitlement to a refund of programme or add-on fees.
Applicable account consequences are governed by the relevant Trading Rules, Terms & Conditions, and Prohibited Trading Practices Policy.
For further information, review our Prohibited Trading Practices:
https://rivervalleycapital.co.uk/prohibited-trading-practices
Failed Assessments
Failure to complete or pass a 1-Step or 2-Step assessment does not create a right to a refund.
Assessment fees cover participation in the purchased trading programme under the applicable rules and conditions.
A failed assessment, hard breach, account closure, or failure to achieve the required profit target does not entitle the trader to a discretionary refund.
Where a trader has purchased an applicable add-on such as BoGo, any replacement-account rights are governed by the specific conditions of that add-on and are separate from the Refund Policy.
Payout Protector, BoGo and Refunds
Optional add-ons may provide specific account or payout benefits, but these benefits are not refunds.
Payout Protector
Payout Protector may protect the trader's otherwise eligible share of gains following a qualifying hard breach, provided all applicable conditions are satisfied.
The funded account still closes.
Any payment available under Payout Protector is a payout-related benefit and is not a refund of the programme or add-on purchase price.
BoGo
BoGo may provide an eligible trader with a one-time replacement account of the same challenge type and account size following a qualifying hard breach. Only one replacement account is given, and it is not a refund.
The original programme and add-on purchase fees remain subject to the standard non-refundable policy.
Refunds and Payouts
Refunds and trading profit payouts are separate processes.
Refunds
Refunds concern fees paid to purchase trading programmes or optional add-ons.
Payouts
Payouts concern the withdrawal of eligible trading profits under the applicable programme conditions.
The non-refundable purchase policy does not replace or modify the rules governing eligible trading profit withdrawals.
For information about payout timing, profit sharing, minimum withdrawal requirements, payout methods, and eligibility, review our Payout Policy:
https://rivervalleycapital.co.uk/payout-policy
Chargebacks and Payment Disputes
If a trader believes a transaction is incorrect, duplicated, or unauthorised, they should contact River Valley Capital support so the issue can be reviewed.
A payment dispute or chargeback does not automatically establish eligibility for a refund.
Any payment dispute may be reviewed together with the relevant transaction records, programme purchase details, account history, and applicable Terms & Conditions.
Nothing in this section limits rights that cannot lawfully be excluded under applicable law.
Applicable Terms and Legal Rights
This Refund Policy should be read together with:
- River Valley Capital's Terms & Conditions.
- Trading Rules.
- Prohibited Trading Practices.
- Payout Policy.
- Conditions applicable to the selected programme or add-on.
Nothing in this Refund Policy excludes or restricts statutory consumer rights or other legal protections that cannot lawfully be excluded under applicable law.
Where applicable law requires a refund or other remedy, the relevant legal requirement takes precedence over River Valley Capital's standard non-refundable policy.
Contact Support
For questions about:
- Programme fees.
- Add-on purchases.
- Duplicate payments.
- Payment-related enquiries.
- Refund eligibility.
please contact River Valley Capital.
Support Email: support@rivervalleycapital.co.uk
Website: https://rivervalleycapital.co.uk/
Contact Page: https://rivervalleycapital.co.uk/contact-us